FAQ

Everything you need to know before placing your order.

HOW DOES PAYMENT WORK?

We use Cash on Delivery.

We prepare your order and ship it, and you pay in cash when it arrives.

No online payment. Simple and direct.

HOW LONG DOES SHIPPING TAKE?

Shipping takes around 7 days.

We process and ship your order only after confirmation from our call center.

Please make sure you answer the call to avoid delays or cancellation.

WHERE DO WE DELIVER?

We currently deliver only within Morocco.

WHY DO WE CONFIRM ORDERS BY PHONE?

We confirm every order to avoid errors and fake orders.

This helps us:

CAN I CANCEL MY ORDER?

Yes, you can cancel your order before it is shipped.

Please contact us as soon as possible after placing your order.

WHAT IF I REFUSE THE ORDER AT DELIVERY?

We ask our customers to order only if they are sure.

Refused orders create extra costs and delays.

Repeated refusals may affect future orders.

WHAT IF I RECEIVE A DAMAGED OR WRONG ITEM?

We will fix it.

CAN I RETURN MY ORDER?

Yes.

You can request a return within 7 days after receiving your item.

The item must be unused and in its original condition.

OUR APPROACH

We keep things simple.

Clear process. Honest service. No unnecessary steps.

SARCASTICO — SAY LESS. MEAN MORE.